TERMS & CONDITIONS:

On receipt of your order, your specimens will be reserved and we shall contact you via e-mail with payment details.

SHIPPING: All of our specimens are carefully packaged and marked as fragile. As soon as your package has been dispatched, we shall e-mail you with details. We do our best to dispatch alll specimens within 24 hours of payment confirmation, except where it is over a weekend or public holiday, in which case it will be done on the first working day thereafter.  

We are making use of a courier agent that negotiates good tariffs for us, while using either FedEx, UPS or Tunl Economy for the actual shipping, all with full tracking.  We always quote the best price offered, unless a customer specifically requests one of the other options.  Currently TUNL Economy is only available for shipping to the USA, at a lower cost.  (A shippng container with multiple packages only ships once a week, and the traveling time becomes 14 - 24 days).  However, each package can still be tracked individually and is completely safe.) 

CUSTOMS AND IMPORT DUTY FEES:  If your country charges these, it will have to be for your account.  However – in the case of TUNL Economy (available for shipments to the USA), all duties and taxes are to be paid upfront when booking the shipment, with no further charges on delivery.  So when sending you the payment details, we'll include this too. 

CALCULATING THE SHIPPING AND HANDLING FEE:  The shipping cost gets calculated according to the weight of each package, in units of 500 g (as per courier rules).  We add a flat rate per order for our actual expenses (packaging material, printing, fuel etc.) of R40 (roughly US $2.5), calculated according to the exchange rate on the day the invoice is made out. Only on really big orders, where much more than the usual packaging material is required, we charge R50 - R60 (still under US $4). Then the prescribed banking cost gets determined as a percentage of the overall cost, and automatically gets deducted by PayPal and our local exchange bank before we receive the funds.

SHIPMENT PROTECTION:  Optional - available @ 2.5% of the declared value of the goods, with a minimum charge of R50 (about US $3).

PRIVACY POLICY:  Since payment will be going through either PayPal or Yoco, we shall have no access to any customer's banking or credit card details.

RETURNS POLICY:  If you are not completely satisfied with the specimens, you may return them within 72 hours of receipt by you for a refund of the specimen price, minus 10% handling fee, with a minimum charge of $15. Return postage and insurance (if the package had been insured) will have to be paid by you. The parcel must be returned in its original packaging, and must be shipped off within no more than 72 hours of you having received it, for the refund to be valid. We'll then refund you on receipt of the returned package. Returned specimens damaged in transit due to improper packaging will not be refunded. If you receive specimens that have been damaged in transit (although we take good precautions to prevent this), please e-mail us immediately and we'll contact you with details. Please do not discard the original (damaged) packaging! We shall not be able to refund any package that gets lost or damaged in the mail.

If you have any queries you can add them to the comments box or you can contact us.