ORDER FORM

   To order, simply fill in this form  with your details and the specimen codes of the specimens you are interested in.

        Please note that orders have to be a minimum specimen(s) value of $ 50 in order to be processed.    

E-mail  Address

 
Postal Address, including Country.

Specimen Code/s

e.g. BQ 003

Please indicate whether you plan to pay via PayPal, Moneybookers or SWIFT, so we can prepare the invoice accordingly.

For our own survey:  We'll appreciate it if you can tell us how you came across our website (eg. referral and by whom, links followed, which search words or phrases you used in a search engine etc.)

Comments or requests

TERMS & CONDITIONS:

On receipt of your order, your specimens will be reserved and we shall contact you via e-mail with payment options.

POSTAGE: Our parcels are sent via airmail (with a tracking number) with a 12-14 day delivery period. All of our specimens are carefully packaged and marked as fragile. As soon as it has been posted, we shall e-mail you with the tracking number of the parcel. If you have any other requirements for your parcel, please let us know.

INSURANCE: Insurance is optional (available only on parcels weighing more than 2 kg - app. 4.4 pounds) and will amount to 2 % of the value of the order. All specimens are posted within 24 hours of payment confirmation, except where it is over a weekend or public holiday, in which case it will be posted on the first working day thereafter.

PRIVACY POLICY: Since our payment will be going through PayPal or Moneybookers Payment Gateway, we shall have no access to any customer's banking or credit card details.

RETURN POLICY: If you are not completely satisfied with the specimens, you may return them within 48 hours of receipt by you for a full refund of the specimen price, minus 10% handling fee, with a minimum charge of $18. Return postage and insurance will have to be paid by you. The parcel must be returned in its original packaging, and must reach us within no more than 30 days from date of original shipment to you. That will be the final cut-off date. Since there is a shipping period of up to 14 days, returned parcels will have to be shipped off within no more than 48 hours for the refund to be valid. Returned specimens damaged in transit due to improper packaging will not be refunded. If you receive specimens that have been damaged in transit (although we take good precautions to prevent this), please e-mail us immediately and we'll contact you with details. Please do not discard the original (damaged) packaging! We shall not be able to refund any parcel that has not been insured and gets lost or damaged in the post.

If you have any queries you can add them to the comments box or you can e-mail us: info@namibianbrandbergcrystals.com